Shipping information
TRANSPORT AND DELIVERY
The Seller reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after accepting the order, to those who are out of credit or unpaid. The Seller will arrange for the products selected and ordered to be delivered to the address specified at the time of the Purchase Order, in Italy and within the European Union, in the manner indicated below.
The products ordered will be delivered in packaging suitable to guarantee their integrity during transport. The shipment is carried out via courier (hereinafter the "Carrier") with delivery to the address indicated directly in the order.
The Products will be delivered by the Seller with shipping times and carrier communicated at the time of sending the order confirmation.
For the delivery of the products, the Buyer must provide all the necessary information, including the shipping address and telephone number of the person to whom the product must be delivered, if it is different from the person placing the order. Delivery will only take place in the hands of the recipient indicated on the consignment note. The Carrier reserves the right to request a suitable identification document from the recipient of the shipment.
Upon receiving the product, the Buyer is required to check:
- (I) that the quantity of products ordered corresponds to that indicated in the transport document;
- (II) that the packaging is intact, not damaged or, in any case, altered even in the closing materials.
Once the Carrier's transport document has been signed, it will not be possible to object to CAMP S.rL no dispute regarding the characteristics of what was delivered.
If the Carrier is unable to deliver the products due to the physical absence of the recipient or his designated delegate at the indicated address, the Carrier itself may contact the recipient again by telephone in the following days, so as to complete the delivery of the product . Therefore, in the event of non-delivery of the Product, a further contact attempt by the Carrier may follow; there will be no additional costs in case of storage, just as there will be no additional costs for the user until the second delivery attempt.
If the package delivered by the Carrier is visibly damaged and broken, the Buyer must reject the shipment to the sender. In this case the Seller will take care of recovering the shipment and arranging for a new shipment. If the shipment consisted of multiple packages and not all were damaged, please return only the damaged package to the sender by signing the courier's note "With Reserve". The Seller will recover the damaged package and replace it. If the product to be replaced is out of stock, you will be contacted to replace it with another product or to credit the residual value.
DELIVERY COSTS
Shipping is made in Italy and Europe.
Shipping costs vary depending on the country of destination, size, weight and volume of the package.
The amount of shipping costs is always calculated before finalizing the order and payment.
Shipping times for foreign orders can reach a maximum of 7 (seven) working days (excluding Saturdays, Sundays and holidays) and change depending on the area. In case of shipment to countries within the European Union, the goods will arrive directly at the indicated location without having to pay any further taxes or duties in addition to what was paid at the time of the order (Delivery Duty Paid formula).
DELIVERY TIMES
The order is processed immediately after payment has been checked, with shipping and delivery approximately within 48 (forty-eight) hours.
For more precise information on product availability, you can contact us at our contact details. The delivery times of the products ordered are independent of our control. The Seller is not responsible for any delays caused by late deliveries by the Carrier.
INTEGRITY OF SHIPPED GOODS
The Seller assumes no responsibility for any damage suffered by the products during transport; in any case, the integrity of the packages and the quantitative and qualitative correspondence of the products must be verified by the Buyer at the time of delivery. Any discrepancy must be reported within 7 (seven) days via email or registered letter to.r Even in the presence of intact packaging, the products must in any case be checked within 7 (seven) days of receipt and any defects must be reported in writing by email or registered letter to.r within 7 (seven) days of discovery.Any report sent after the aforementioned deadlines will not be taken into consideration. If damage occurs, the recipient is required not to take personal action with the courier and to agree in advance with the Seller on the possible return of the package. To demonstrate the damage, the exhibition of images necessary to open the claim file with the courier may be requested; these images must show the extent and nature of the damage as well as the state of the packaging. Any returns of goods not previously agreed between the parties will be paid exclusively by the Buyer and will not be refunded.
