These General Conditions of Sale govern the online sales methods of the Campitalia website.it and its users.

For greater clarity and transparency in the service offered by our site, this section contains the main conditions of sale and general information.

All contractual relationships between the Site and the Buyer are governed by these General Conditions of Sale, which form an integral and substantial part of each proposal, order and purchase order confirmation of the products.

 

DEFINITIONS

The expression "Buyer" means anyone who makes a purchase on this Site.

The expression "Consumer" means the natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out.

The expression "Online sales contract" or "Contract" means the purchase and sale contract relating to the Seller's tangible movable property, stipulated between the Seller and the Buyer as part of a remote sales system using electronic tools, organized by the Seller.

The expression “Products” refers to the products sold on the Site under the CAMP brand.

The expression “Site” means the camp-italia web platform.myshopify.com

The expression "Seller" means CAMP S.rL P.VAT IT07371580726, with operational headquarters in Zona PIP, Via G. Decaro, Lot N. 18-19-20, 70016 Noicattaro (BA) and registered office in Via Fieno, 1, 70010 Adelfia (BA).

 

ACCEPTANCE OF THE CONDITIONS OF SALE

The Buyer, by sending the electronic confirmation of his purchase order, unconditionally accepts and undertakes to observe these conditions of sale in his relations with the Seller.

The Buyer acknowledges that the Seller is not bound to conditions of sale different from those indicated here unless previously agreed in writing. The Seller reserves the right to change the conditions of sale in the future. In this case, they will be effective only for purchase orders placed by the Buyer after their publication on the Site.

The Seller therefore invites the Buyer to read the latest version of the conditions of sale before placing any purchase order and possibly to print a copy or save it on a computer. For anything not expressly regulated in these General Conditions of Sale, please refer to the provisions of Legislative Decree. Legislative Decree 22 May 1999, n. 185 and subsequent amendments, to Legislative Decree. Legislative Decree 6 September 2005, n. 206 (the “Consumer Code”) and subsequent amendments and Legislative Decree. Legislative Decree 9 April 2003 n. 70 and subsequent amendments and to the provisions of the Italian Civil Code.

 

CONTACTS

CAMP S.rL PIP area, Via G. Decaro, Lot N. 18-19-20, 70016 Noicattaro BA. Any request for information or clarification can be made directly to CAMP S.rL by writing an email to info@campitalia.it

 

COMMERCIAL POLICY

The sale of the Products is aimed at buyers, including "consumers", over the age of 18 (eighteen). The essential characteristics of the Products and Products offered by CAMP S.rL and by the Seller are presented with specific product sheets, visible directly on the Site.

 

PURCHASE METHOD

The Buyer may proceed with the purchase of one or more products on the Site, as described in the relevant sections, by selecting them and placing them in the purchasing "cart". At the end of the selection of the desired products, in the "your cart" section, a screen will be displayed for sending the order with the indication of all the data entered and of which the Buyer is required to verify the correctness (l '"Purchase order").

Once the selection of the products has been completed, to purchase them, the Buyer will also be invited to (i) register (free of charge) on the Site, providing the requested data, or (ii) to log in, if it is already registered or (iii) to provide their data in order to complete the order and allow the completion of the contract.

To proceed with the purchase of one or more products offered for sale on CAMP S.rL it is necessary to read and approve these General Conditions of Sale. Approving the relevant check-box constitutes a contractual proposal and implies full knowledge and acceptance of the General Conditions of Sale.

CAMP S.rL reserves the right, at its sole discretion, not to accept, even partially, the Purchase Order. This refusal does not give rise to any right, indemnity and/or compensation of any nature and for any reason towards CAMP S.rL

Once the Purchase Order has been received and its formal accuracy has been verified, the Seller will send a confirmation of the Purchase Order, containing a summary of the information already present in the order form (hereinafter the "Confirmation of Purchase" Order"). Once the Order Confirmation has been sent, the contract between the Buyer and the Seller will be considered concluded pursuant to article 1326 c.c and the Seller will take charge of the Purchase Order.

In order for the Seller to be able to ship the products, it is necessary for the Buyer to pay the amount for the purchase of the Products (hereinafter the "Price") in the manner indicated in the art.11 below (“Payments”). By sending the Order Confirmation, an order number will be assigned which must be used for any further communication with the Seller in relation to the Purchase Order (hereinafter "Order Number").

 

PRODUCT AVAILABILITY

It is possible to purchase only the Products indicated in the online catalog that are indicated as available on the Site. Access and the ability to submit orders online change the availability of the products themselves within a few hours. If necessary, contact us for more precise information on their availability.

If, following the completion of the Purchase Order by the user, the chosen Product is no longer available, the Seller will cancel the Purchase Order, subsequently refunding the amount within 30 (thirty) days. the amount paid.

 

PRICES

All prices entered on the site are expressed in Euros and are inclusive of VAT. The Seller reserves the right to change prices at any time and without notice. Shipping costs and any additional charges, if any, although not included in the purchase price, are indicated and calculated in the purchase procedure before the Purchaser submits the order and contained in the summary web page of the order, as well as in the summary email sent following the conclusion of the purchase procedure.

 

PAYMENTS

The Buyer guarantees the Seller that he has the necessary authorizations to use the payment method chosen for his Order at the time of sending the Order. Payment methods available: Credit Card, PayPal Account, Bank Transfer.

All Orders are payable in Euros, taxes and mandatory contributions included. Any bank charges will be borne exclusively by the Buyer (even in the event of a refund). The bank transfer must be made at the time of the Order and in any case within 24 (twenty-four) hours. Once this deadline has passed, the order is automatically canceled with simultaneous communication to the Buyer via automatic e-mail.

The ownership of the products ordered will remain with the Seller until the entire consideration for the Order, including shipping costs, taxes and other mandatory contributions (where applicable) are paid in full by the Buyer. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled and the sale will be resolved pursuant to art. 1456 c.c The Buyer will be informed via email communication.

Communications relating to payment and the data communicated by the Buyer when this is made take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.

 

SECURITY IN TRANSACTIONS

The choice of payment method takes place at the end of the online purchase process, in a screen called "Payment Method". Payments via Pay-Pal are safe and fast. For Pay-Pal your privacy is an absolute priority. Your financial data is safe because it is not shown to the Seller. With Pay-Pal you pay in just a few clicks and without having to re-enter your credit or prepaid card details with each purchase. Attention: payment for purchase orders is made by debit at the time of ordering.

 

BILLING

For invoicing, indicate (at the time of purchase) the Tax Code and, if Company or Professional, also Number I.VA, the invoice will be issued automatically. Invoices will be issued in the month of the order, for accounting reasons they will not be issued subsequently.

 

CANCELLATION
In case of cancellation of the order by the Buyer, following the order confirmation, the Seller will be due an amount equal to 30% of the total price of the canceled order as compensation, without prejudice to the right of withdrawal provided by law for consumer buyers, pursuant to Legislative Decree.Legislative Decree n 206 of 6 September 2005.

 

TRANSPORT AND DELIVERY

The Seller reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after accepting the order, to those who are out of credit or unpaid. The Seller will arrange for the products selected and ordered to be delivered to the address specified at the time of the Purchase Order, in Italy and within the European Union, in the manner indicated below.

The products ordered will be delivered in packaging suitable to guarantee their integrity during transport. The shipment is carried out via courier (hereinafter the "Carrier") with delivery to the address indicated directly in the order.

The Products will be delivered by the Seller with shipping times and carrier communicated at the time of sending the order confirmation.

For the delivery of the products, the Buyer must provide all the necessary information, including the shipping address and telephone number of the person to whom the product must be delivered, if it is different from the person placing the order. Delivery will only take place in the hands of the recipient indicated on the consignment note. The Carrier reserves the right to request a suitable identification document from the recipient of the shipment.

Upon receiving the product, the Buyer is required to check:

• (I) that the quantity of products ordered corresponds to that indicated in the transport document;
• (II) that the packaging is intact, not damaged or, in any case, altered even in the closing materials.

Once the Carrier's transport document has been signed, it will not be possible to object to CAMP S.rL no dispute regarding the characteristics of what was delivered.

 

If the Carrier is unable to deliver the products due to the physical absence of the recipient or his designated delegate at the indicated address, the Carrier itself may contact the recipient again by telephone in the following days, so as to complete the delivery of the product . Therefore, in the event of non-delivery of the Product, a further contact attempt by the Carrier may follow; there will be no additional costs in case of storage, just as there will be no additional costs for the user until the second delivery attempt.

If the package delivered by the Carrier is visibly damaged and broken, the Buyer must reject the shipment to the sender. In this case the Seller will take care of recovering the shipment and arranging for a new shipment. If the shipment consisted of multiple packages and not all were damaged, please return only the damaged package to the sender by signing the courier's note "With Reserve". The Seller will recover the damaged package and replace it. If the product to be replaced is out of stock, you will be contacted to replace it with another product or to credit the residual value.

 

DELIVERY COSTS

Shipping is made in Italy and Europe.

Shipping costs vary depending on the country of destination, size, weight and volume of the package.

The amount of shipping costs is always calculated before finalizing the order and payment.

Shipping times for foreign orders can reach a maximum of 7 (seven) working days (excluding Saturdays, Sundays and holidays) and change depending on the area. In case of shipment to countries within the European Union, the goods will arrive directly at the indicated location without having to pay any further taxes or duties in addition to what was paid at the time of the order (Delivery Duty Paid formula).

 

DELIVERY TIMES

The order is processed immediately after payment has been checked, with shipping and delivery approximately within 48 (forty-eight) hours.

For more precise information on product availability, you can contact us at our contact details. The delivery times of the products ordered are independent of our control. The Seller is not responsible for any delays caused by late deliveries by the Carrier.

 

INTEGRITY OF SHIPPED GOODS

The Seller assumes no responsibility for any damage suffered by the products during transport; in any case, the integrity of the packages and the quantitative and qualitative correspondence of the products must be verified by the Buyer at the time of delivery. Any discrepancy must be reported within 7 (seven) days via email or registered letter to.r Even in the presence of intact packaging, the products must in any case be checked within 7 (seven) days of receipt and any defects must be reported in writing by email or registered letter to.r within 7 (seven) days of discovery.Any report sent after the aforementioned deadlines will not be taken into consideration. If damage occurs, the recipient is required not to take personal action with the courier and to agree in advance with the Seller on the possible return of the package. To demonstrate the damage, the exhibition of images necessary to open the claim file with the courier may be requested; these images must show the extent and nature of the damage as well as the state of the packaging. Any returns of goods not previously agreed between the parties will be paid exclusively by the Buyer and will not be refunded.

 

RIGHT OF WITHDRAWAL

In accordance with the legal provisions in force, and with particular reference to the Consumer Code, the Consumer has the right to withdraw from the purchase of the Products without any penalty and without specifying the reason, within the term of 14 (fourteen) calendar days (of calendar) starting from the date of receipt of the Products. The decision to withdraw must be communicated to the Seller through an explicit declaration, which may be sent by registered mail to.r or by any other suitable means. The notice of withdrawal is considered to be sent in good time if it is sent within 14 (fourteen) calendar days from receipt of the product.

The Consumer may exercise the right of withdrawal by also sending any explicit declaration containing the decision to withdraw from the Purchase Order.

After authorization for the return and receipt of the same, the Seller will check the product. The product must be intact, in its original packaging, complete with all its parts and any additional documentation. The lack/breakage of any contents of the packaging makes it impossible to exercise the right of withdrawal. The Seller will fully refund the Consumer the sums paid for the purchase of the product; The only costs for returning the Product to the sender remain the responsibility of the Consumer. Returns at the expense of the recipient will not be accepted.

Once it has been verified that the returned product is completely intact in all its parts, the Seller undertakes to proceed with the reimbursement of the purchase price no later than 14 (fourteen) calendar days from receipt of the withdrawal request upon receipt and verification of the returned product or demonstration by the Consumer that he has sent the goods back, depending on which situation occurs first.

Shipping is under the complete responsibility of the Consumer; in the event of damage to the product during transport, the Consumer will be notified, who will have to collect it at his own expense within and no later than 30 (thirty) days. After this deadline the product will be disposed of.

The Consumer who intends to withdraw from the contract using the standard withdrawal form downloadable at this link is asked to complete it and send it to: CAMP S.rL with operational headquarters in the PIP area, Via G. Decaro, Lot N. 18-19-20, 70016 Noicattaro (BA) e-mail: servizioclienti@campitalia.it Without prejudice to the possibility for the Consumer to exercise the right of withdrawal by communicating to the Seller any other explicit declaration of his decision to withdraw from the contract, alternatively to using the standard form indicated above. In this case the customer can use the following standard text:

I/we (*) hereby notify the withdrawal from my/our (*) contract concluded for the purchase of the following goods/services (*) - ordered on (*) / received on (*) - name of the buyer(s) - address of the buyer(s) - date

- [to be entered in case of payment made in cash on delivery] IBAN code to which the credit is to be made:

(*) Delete the unnecessary wording.

 

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in the case of:

• - supply of sealed goods that are not suitable for return for reasons of hygiene or health protection, such as creams and essences, or which have been opened after delivery;
• - supply of goods made to measure or clearly personalized;
• - supply of goods that risk deteriorating or expiring rapidly or for which correct conservation cannot be guaranteed or the lack of integrity cannot be verified, such as infusions, teas or herbal teas;
• - service contracts after the complete provision of the service, if you have expressly consented to the execution of the service by accepting the loss of the right of withdrawal following the full execution of the contract.

For requests for products not present on the Site but specifically ordered, the right of withdrawal does not apply.

 

LEGAL WARRANTY AND DEFECTIVE PRODUCTS        

The Legal Guarantee covers conformity defects that appear within 24 (twenty-four) months from the delivery date of the purchased product. For this reason, we recommend that you always keep the receipt or similar document received when you collected the product.The warranty applies to the Product that presents defects of conformity and/or malfunctions not detectable at the time of delivery, provided that the product itself is used correctly and with due diligence, i.e. in compliance with its destination and as provided in any documentation. However, the aforementioned guarantee will not be applicable in the event of negligence, carelessness in the use and maintenance of the product or any other non-compliant use.

Any non-conformity of the products must be reported by the Buyer with a description of the defect found and any other useful information. The Consumer is given the opportunity to decide whether he wants to proceed with the replacement of the product (easy and quick solution) or through home collection carried out by an authorized courier with shipping costs borne by the Seller from which the refund and replacement follows.

The Consumer must deliver the defective item to the authorized courier who will be sent directly by the Seller at his own expense to the collection address provided at the time the anomaly was reported. In this last case, the defective product must be returned to the Seller by sending it in a closed package to the address on the delivery note. The package must contain the indication of the number and date of the purchase order, a brief description of the defect/malfunction found, the brand and model of the product, the choice between the refund or replacement option of the product.

The Seller reserves the right to verify the actual defect complained of by the Consumer or that the Product does not show signs of tampering, improper use or damage caused by the Consumer. The Seller will alternatively replace, repair or refund the product only after this check.

Repairs or replacements will be carried out within a reasonable period of time from the request, taking into account the availability of the replacement products as well as the costs and times of any repairs. Shipping, labor and material costs are the responsibility of the Seller.

If repair and replacement are impossible or excessively expensive, the Seller reserves the right to offer the Consumer a price reduction or termination of the contract (return of the product and full credit of the amount already paid).

 

If the product has a defect covered by the Legal Guarantee, the consumer has the right to have the defective product repaired or replaced by the Seller, at no cost.

A lack of conformity that occurs within 12 (twelve) months of delivery is presumed to already exist at the time of purchase. After this period, the Consumer must demonstrate the existence of the defect on delivery.

 

The Consumer has the right to a price reduction or termination of the contract in the following cases:

1. a) if replacement or repair of the product is not possible or is excessively expensive;
2. b) if the Seller has not repaired or replaced the product within a reasonable period of time;
3. c) if the replacement or repair previously carried out has caused significant inconvenience to the Consumer

To determine the amount of the price reduction or the sum due in these cases, the use made of the product is taken into account. A minor defect for which it is not possible or excessively burdensome to carry out repair or replacement remedies does not give the right to terminate the contract.

 

SELLER RESPONSIBILITIES

The Seller assumes no responsibility for disservices attributable to third parties (including the courier or the Seller) and due to force majeure and/or unforeseeable circumstances, such as accidents, thefts and/or robberies of the courier in charge of delivery, fires, explosions, strikes and/or lockouts, earthquakes, floods and other similar events which prevented, in whole or in part, the execution of the contract within the times and in the manner agreed upon. The Seller will not be liable to any party for damages, losses and costs suffered as a result of failure to execute the contract for the causes mentioned above, the consumer having the right only to a refund of the price paid. Likewise, the Seller is not responsible for any fraudulent or illicit use that may be made by third parties of bank details, checks and other means of payment.

PURCHASER OBLIGATIONS

The Buyer undertakes, once the "online" purchase procedure has been completed, to print and keep these general conditions, which, moreover, he will have already viewed and accepted before purchasing, as well as the specifications of the subject product.

The Buyer is strictly prohibited from entering false and/or imaginary data or data belonging to third parties in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data and the e-mail must be exclusively your real personal data and not those of third parties, or fictitious.It is expressly prohibited to make multiple registrations corresponding to the same person or to enter data of third parties.

The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers. By filling in the personal data sheet in the registration procedure, the Buyer authorizes the Seller to activate the process for the execution of this contract and the related further communications; the Buyer also authorizes the Seller to communicate non-sensitive personal data (residence, telephone number) to the trusted couriers and/or shippers used for the delivery of the purchased goods in order to allow the procedures necessary for their delivery.

 

TRADEMARKS AND COPYRIGHT

The graphic material, logos, page headers, icon buttons, characters, texts and trademarks present on the Site are protected by copyright. The trademarks and distinctive signs present on the Site cannot be used in relation to products or services that do not belong to the Site itself. The images and brands present on the Site are published for descriptive and marketing purposes only of the products sold. The images and trademarks are the property of their legitimate owners and remain in full ownership of the same.

 

CONTRACTUAL TERMINATION AND EXPRESS TERMINATION CLAUSE

The Seller has the right to terminate the stipulated contract by simply notifying the Buyer with adequate and justified reasons; in this case, the Buyer will be entitled exclusively to the refund of any sum already paid, with the exclusion of any further damage or compensation. The regular fulfillment of the obligations assumed by the Buyer and indicated in the "Buyer's Obligations" section, as well as the successful completion and punctuality of payment for the goods purchased, are essential so that, by express agreement, any non-compliance by the Buyer also of only one of these obligations will determine the legal termination of the contract pursuant to art.1456 c.c, without the need for a judicial ruling, without prejudice to the Seller's right to take legal action for compensation for further damage.

 

COMPLAINTS AND ODR PLATFORM

Written communications directed to the Seller and any complaints will be examined only if sent via email to the address: servizioclienti@campitalia.it

The Buyer undertakes to indicate in the email his residence or domicile, the telephone number and the email address to which he wishes communications from the Seller to be sent.

Pursuant to art. 14 of European Regulation 524/2013, the Seller informs the Buyer that in the event of a dispute he can submit a complaint via the ODR (Online Dispute Resolution) platform made available by the European Commission and reachable at the following link https://ec.europa.eu/consumers/odr/.

The Seller, however, invites the Buyer to use the sending of communication by email to directly resolve any type of issue.

JURISDICTION AND JURISDICTION

These conditions of sale and purchase orders are governed by Italian law. For any dispute relating to the validity, interpretation or execution of these conditions of sale and purchase orders for the products, the judge of the place of residence or domicile of the Consumer, if located in the territory of the State, has exclusive jurisdiction. In any other case, the Court of Bari will have exclusive jurisdiction.

 

UPDATES AND CHANGES

These General Conditions of Sale may be periodically modified by CAMP S.rL based on the development of its commercial policy, as well as in compliance with any legislative updates and changes. Each concluded contract is considered finalized based on the General Conditions of Sale in force at the time of the order and published on the Site. Any updates and modifications will be regularly published on the Site and will be effective immediately from the date of publication on the same.

 

Last update: June 2023